Learner Experience Diagnostic Survey and Result Interpretation Guide

Your training isn't working. Before you build more content, find out why.

The Learner Experience Diagnostic is a ready-to-deploy survey instrument that surfaces what's actually getting in the way of training performance — from access barriers to application gaps to system friction — before you spend another dollar on content development.

The Problem
Most organizations respond to underperforming training the same way: they build more. More courses, more modules, more content. The problem is almost never the content. It's the system the content lives in. Without data from the people who are supposed to be learning, you're diagnosing in the dark.

WHAT YOU GET

The Learner Experience Diagnostic includes:

Part 1 — Survey Instrument 23 validated questions across 6 sections, developed from real discovery engagements across industries. Deploy it in any survey tool you already use — Google Forms, Microsoft Forms, Typeform, or similar. Works for employee training, customer onboarding, and methodology-based learning programs.

The six sections cover:

• Who your learners actually are

• Where adoption and application are breaking down

• What people need to be able to do

• How people learn best

• The system they're working in

• What outcomes leadership needs to see

Part 2 — Interpretation Guide A section-by-section guide that tells you what the response patterns mean, what common misreadings to avoid, and what questions the data will raise that require deeper work to answer. Designed to help L&D leaders and organizational decision-makers read results without guessing.

WHO THIS IS FOR

Organizations investing in employee or customer training that are seeing low engagement, low completion, poor application, or unclear ROI — and aren't sure where the breakdown actually is.

Decision-makers who need evidence before they commission a redesign, a new platform build, or another round of content development.

WHAT THIS IS NOT

This is not a training needs assessment you fill out internally. It goes directly to your learners. The most important findings almost always come from the people who aren't engaging — and you won't get that data any other way.

AFTER THE SURVEY

The diagnostic tells you where the gaps are. The Learning Blueprint™answers what to do about them.

The Learning Blueprint™ is a 6–8 week discovery engagement that takes your survey data further — through focus groups, stakeholder interviews, and a structured analysis process — and delivers a complete diagnostic report: validated learner personas, a competency framework, curriculum architecture, a platform recommendation, and a phased roadmap. Everything you need before a single asset is built.

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